Parent company: Zypto SP ZOO VASP ┃ License Number: RDWW-874
Zypto operates in collaboration with local partners in different regions. Please consult the links above or contact us for further information.

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Zypto App

Here you will find general info and FAQ's about Zypto App

How can I download Zypto App?

Zypto App is currently in open beta testing on both Android and iOS, with full public launch primed for Q2, 2024. Download today and be part of the first wave!

Android – Play Store
Download beta in Play Store

iOS – App Store
Download beta on TestFlight

When is the Zypto App full public launch?

The full public, alpha launch of Zypto App is imminent!

The finishing touches are being added as we speak, and the excitement and anticipation of Team Zypto and the Zypto Community is absolutely off-the-charts.

Stay tuned in our Telegram group and on our website for the release date to be announced very soon!

Virtual Crypto Cards

FAQ's and Support

About Virtual Crypto Cards

Virtual Crypto Cards are Visa or Mastercards and can be used to pay via Google / Samsung / Apple Pay or online.

Zypto Pay accepts payment exclusively in crypto and stablecoins.

Do Virtual Crypto Cards work everywhere ?

Mostly, yes!
There are a few limitations however, explained here.

Virtual Zypto Cards do NOT have 3D Secure (like 2FA for card transactions) and, therefore, they will not be usable if the merchant/platform requires 3DS.

Visa, Mastercard or the issuing banks may choose to restrict their services in specific countries, regions or even for specific merchants. This is entirely at their discretion.

Merchants and PSPs may choose to not accept prepaid virtual debit cards. This is out of our control and is covered by our terms and conditions.

How do I use my Virtual Crypto Cards?

Your card can be used to make online purchases, like you would use a credit card, as long as the amount authorised for the transaction does not exceed the available balance and FX fee if applicable, in case your transaction currency is not USD.

There is no billing address associated with the Virtual Crypto Cards. You may use your own address when shopping online.

Do I have to sign up to buy Virtual Crypto Cards?

No, no registration is required within certain legal limits.

What are the fees?

The fees to add balance onto Virtual Crypto Cards are as follows -

* $6 for card creation and 4.5% load fee
* Foreign exchange fees may apply if purchases are made in a currency other than the card's native currency

What is the refund policy for Virtual Crypto Cards?

Merchant refunds are allowed and processed back on the card balance.

No refund can be issued for a virtual prepaid card acquisition, as the only way to empty the card is through usage. Please make sure that you have selected the right card for your country location.

Zypto Pay will not be held responsible if the card cannot be added to your particular device in your particular location, nor can we guarantee these cards will be accepted by any particular merchant or payment processor.

Do 'USA only' Virtual Crypto Cards work in other countries ?

USA Cards athough higher in value can be redeemed and used only within USA.

Where do I check the list of supported countries?

For USD Global Mastercard cards - Please click here for the list of prohibited countries.

For Euro cards - Please click here for the list of supported countries.

For 'USA only' Visa - USA Only

Which cryptocurrencies are supported?

With Zypto Pay, you can pay for your everyday things with the following cryptocurrencies: Bitcoin, Ethereum, USDC, USDT, Shiba Inu, XRP and many others.

Which wallets and crypto exchanges are supported?

Zypto supports the most popular crypto wallets and exchanges including Binance Pay, Coinbase, Kraken, Strike, Chivo, Cash App, Edge, Electrum, Bitfinex, Bitstamp, Ledger, Trezor, Trust Wallet and many more.

VPN Common Issue : ‘’Oops. There’s an error on our end. Please try again later."

If you use a VPN, the issuing card’s platform will most likely prevent you from claiming your card.

Please disable or alternate your VPN settings to be able to claim it. This is to prevent card usage in prohibited countries.

Why haven't I received my card details by email?

As mentioned above, it is often the case that you simply have to wait a few minutes.
However, there are some other common causes:

1) CHECK YOUR SPAM FOLDER!
Other than simply waiting a bit longer, the most common solution to support requests is to check in your Spam, Promotions or Newsletters folder.

2) Typo in the supplied email address
If you have written the email address incorrectly, the email cannot be delivered. You will need to submit a ticket in order for us to check.

3) You have unsubscribed from our emails
In order to conform with anti-spam rules, it is possible to unsubscribe from all emails from Zypto Pay. If you do this, you will not receive emails from the card issuing/refill system either. Contact us for assistance.

4) The order was underpaid
Please check your payment link again in the email.

How do I add my Virtual Crypto Cards to my mobile wallets?

The description of each card type will include instructions on how to add them to mobile wallets, when applicable.

Instructions will also be either in the email you receive or on the website from which you redeem your card.

How can I contact Zypto Support?

Our support team will happy to help.

Please contact [email protected]

Physical Crypto Cards

FAQ's and Support

How do I apply for a Physical Crypto Card?

To apply for a physical prepaid card, please visit our main website and follow the 'apply for physical card' process.

You will need to provide KYC (ID and Proof of address) documents, including a valid ID proof and a Proof of Address document not older than 90 days.

Once your application is submitted and approved, you can log into your account, go to the 'my cards' section, and order the Physical Crypto Card you would like.

Upon completing payment for the card, it will be shipped the following business day. The ETA for delivery depends on your location.

Where can I use my Physical Crypto Card?

Your Physical Crypto Card can be used at any merchant that accepts non-3D secure payment forms.

However, please note that certain payment service providers may not accept this form of payment. It's advised to confirm with specific merchants beforehand.

Please also refer to the list of approved countries for each card type for further information.

Can I add my Physical Crypto Card to a mobile wallets such as Apple Pay, Samsung Pay & Google Pay?

No, the Physical Crypto Card is not tokenized and currently not compatible with these services. If this feature becomes available in the future, we will let you know.

Meanwhile, the Virtual Crypto Card can be added to mobile wallets.

What are the spending and ATM withdrawal limits on Physical Crypto Cards?

Maximum balance limit: $150,000 USD
Maximum monthly spending limit: $175,000 USD
ATM withdrawal limits:
- $2000 USD max withdrawal per day
- $1000 USD max per withdrawal
- 60% of balance maximum on withdrawal
- $20,000 USD max per month in ATM withdrawals

What are the fees to acquire the Physical Crypto Card, and the fees on reload?

The fees are as follows:

Card Acquisition: $15.00
Card Activation: $10.00
Shipping: $25.00 to $35.00 based on location
Monthly fee: $12.00
Reload/top-up: $6 + 4.50%
POS/Online purchase: $0.3 per transaction
ATM withdrawal: $2.5 + 1%
ATM Balance inquiry: $1.00
Foreign currency (non-USD) transaction: 2.75%
Initial deposit to obtain card: $100 USD to cover card acquisition, activation, and shipping. Extra will be credited to your card directly

How long does it take for the card to refill?

The time it takes for the card to refill depends on the speed of the selected blockchain. For Bitcoin, it could take between 15 and 45 minutes. Faster blockchains may take no more than a few minutes.

Please allow a prudent amount of time before contacting support as most requests are due to not waiting for blockchain confirmations.

Do the Physical Crypto Cards have 3D Secure?

Currently, the Global USD cards do not have a 3D secure system in place. They may not work in situations where 3D secure authentication is required.

However, we are actively working on expanding our card options to include a 3D secure card. Additionally, more currency options are planned for the near future.

What should I do if my Zypto Card is lost or stolen?

If your Physical Crypto Card is lost or stolen, please contact customer support immediately to report the incident. We will deactivate your card and issue a replacement card with the remaining balance transferred to the new card, subject to verification and security protocols.

Can I use my Physical Crypto Card for online purchases?

Yes, your Physical Crypto Card can be used for online purchases at merchants that accept non-3D secure payment forms.

How do I check the balance and transaction history of my Physical Crypto Card?

You can check the balance and transaction history of your physical prepaid card easily in your account on our website.

Are there any restrictions on the types of transactions I can make with my Physical Crypto Card?

Physical Crypto Cards can typically be used for a wide range of transactions, including online shopping, bill payments and subscriptions.

However, there may be certain restrictions on specific types of transactions, such as gambling or adult entertainment sites. Please refer to the terms and conditions provided with your card for details on any restrictions.

Are there any limits on the number of Physical Crypto Cards I can have?

Yes. Every user who has passed KYC can have at the most 4 physical cards.

Can I transfer funds between different Physical Crypto Cards?

Certainly. To facilitate this process, we kindly ask you to reach out to our support team. At the moment, this task cannot be performed by the user directly, however our dedicated support team will be happy to assist you promptly and efficiently.

Is there a limit on the number of times I can reload or top-up my Physical Crypto Card?

Users can reload and utilise the cards repeatedly, as long as they adhere to the balance and spending limits. The only constraint in this scenario is the card's expiry date, after which a new card would need to be ordered.

How do I update my personal information associated with my Physical Crypto Card account?

To update your personal information associated with your Physical Crypto Card account, please contact customer support. Our support team will assist you with the necessary steps to update your information accurately and securely.

What is the process for upgrading my Physical Crypto Card to a higher limit or a different type of card?

If you require a higher limit beyond the current card's specifications (load and spending limits provided above), please consider obtaining additional cards.

Each verified user can hold up to a maximum of four cards. You can issue a card directly from your account by logging in to our website.

How can I contact Zypto Support?

To address your concern promptly, you can submit a support ticket here

Zypto Gift Cards

Here you will find general info and FAQ's about Zypto Gift Cards

How do I buy Zypto Gift Cards?

Select the product, denomination, and payment method, and pay with your favourite crypto from the wallet of your choice. You will receive a receipt email with your Gift Card code/PIN, typically within 5 to 15 minutes subject to on-chain confirmations.

I am not able to redeem my gift card code

If you're unable to redeem a gift card code, first make sure your IP address and account region correspond to the product's intended region, and confirm that you are not using a VPN. If using a VPN we recommend you turn it off as this can cause redemption issues.

Still, experiencing issues? Please contact us at [email protected] with the following information
a) Order ID
b) Tx hash

Can you add a new product/gift card to your catalogue?

We really appreciate all of our customer’s ideas and feedback, and we are constantly working on adding new products to our catalogue. If there is any specific product you would like us to add, you can submit your request to [email protected]

How can I contact Zypto Support?

Our support team will happy to help.

Please contact [email protected]

Zypto Bill Pay

FAQ's and Support

Who can use Zypto Bill Pay?

Bill payments are currently available in the USA, however we are working to add more countries to the service in the near future.

Which wallets and exchanges are supported?

All wallets, or even directly from centralised exchanges. We don’t connect to your wallet so your wallet is kept safe.

How long does payment take?

Most bills are credited to the payee within 48 hours. If yours has taken longer, please contact us.

What are the fees?

The fees are 3% + 5$ per payment.

I can't find a company I want to pay, how do I know which companies are supported?

Type and search with ease! We continue to improve our platform by categorising listings based on location.

Do payees have access to my crypto wallet data?

No. Payees receive fiat and do not have access to your wallet address.

What are the tax implications of paying with crypto?

As tax regulations vary, your tax advisor will be best able to advise you.

How can I contact Zypto Support?

Our support team will happy to help.

Please contact [email protected]